Dark

Auto

Light

Dark

Auto

Light

As a leading provider of customer service solutions, we understand the importance of efficient contact center operations and the impact it has on customer satisfaction. In this article, we will delve into the strategies and best practices for reducing contact center hold times, ultimately improving the overall customer experience. By implementing these techniques, your organization can provide prompt and effective …

Continue Reading

Updates for 2023: WhatsApp Business Platform introduces conversation-based pricing

WhatsApp Business Platform has announced significant changes in its pricing model for conversations, which will take effect from 2023. Instead of a fixed fee, businesses will be charged based on the type of conversation they have, with a per-24 hour conversation pricing model. The cost will vary depending on the nature of the conversation, such as whether it relates to a utility question, authentication, or marketing.

Continue Reading

“Unlock the Power of WhatsApp List Messages: 5 Benefits for Your Business Growth”

With over 2 billion active users, WhatsApp is one of the most popular messaging apps in the world. As a business owner, you can leverage this platform to reach a wider audience, engage with customers, and grow your business. One of the most powerful features of WhatsApp is its list messages, which allow you to send messages to multiple recipients at once. In this post, we’ll explore five benefits of WhatsApp list messages and how they can help your business thrive.

Continue Reading